Her er svaret vi fikk i dag fra Social Eating House.
Legg merke til at de ikke kan garanterer bordplass ved Chef+s counter ved online-bestilling. Snodig siden de ringe deg opp dagen eller to i forveien for å få bekreftet bordbestillingen. En annen ting var at det var to ledige plasser ved Chef´s counter når jeg gikk ned for å sjekke status.
Good morning Mr. Zilla,
Thank you for your email and taking the time to write this feedback for us.
I’m sorry to hear you didn’t enjoy your experience with us, and naturally I can understand this frustration on your anniversary. Please accept my belated congratulations!
Please do be aware that we do can’t guarantee particular tables for bookings made online, and I’m sorry the chef’s counter was fully booked that evening.
As we do take all feedback very seriously I have passed on your concerns to our management team, who will investigate this further for you. I also do hope you are both now feeling better.
Kind regards,
Monique
Reservations
58-59 Poland Street
London
W1F 7NR
Telephone: 020 7993 3251
www.socialeatinghouse.com
From: Mr Zilla [
mailto:mr.zilla@mac.com]
Sent: 23 April 2017 17:16
To: Reservations@SocialEatingHouse.com
Subject: Feedback in regards to huge let down experience, Table for 2 on Friday, 14 April 2017 at 07:00 pm, Confirmation #: 166946XXXX
Dear Sirs
I am referring to the reservastion for: Table for 2 on Friday, 14 April 2017 at 07:00 pm Confirmation #: 166946XXXX
On Fiday 29th of april 2016 at 12:00 - 02:00 pm we had a lovely lunch at The Social Eating House, and we booked a tablet down the cellar next to the kitchen. It was a great experience with great food and wine.
So hence we wanted to try out the dinner menu next time we were going to London.
My husband and myself had anniversary so we decide to eat our anniversary dinner at Social Eating House. In the booking, we stated that we wanted to reserve table down the cellar next to the kitchen.
Unfortunately, when we came to the restaurant, we were seated in the restaurant itself. We though not to make a fuzz about it... Maybe it was fully booked? Or maybe not? However, we received the menu and we went for a sparkling English rose for a aperitif. We decided to go for the al carte menu. I went for the quail/duck starter and my husband for the crab salad. After 5 minutes the starter arrived.... but where was the matching wine? The waiter came by and he had to call the sommelier... so half way to eat our starter, the white wine was finally served.... The starter was nice though. Recommend the quail if your into garlic, and I also tried the crab salad. The crab salad was fresh but maybe too simply. When the waiter came to pick up our clean plates, we politely hinted that we wanted not to rush the main course. He agreed.
Then just 5 minutes later, the main course was served!!! My husband was in the toilet, but still the food was served. And again, where was the matching wine???? The waiter came again... and again he had to call the sommelier..... and again, half way our main course, we were served wine. Big let down... I had the sea bass - bit similar pallet to the starter... since they both where quite garlicky. My husband had the hare - ok meal.
To summarize: we arrived at 7:10 pm... and at 8:10 pm we had paid our bill and we were walking in the streets and we went back to our hotel.... the dishes was served to quickly, we did not get the seated we had booked and we were the missing wine to both stared and main meal. This was huge let down. 200 pounds out of the window. Food itself tasted ok, but the service..this restaurant should not have one Michelin star
But unfortunately, it did not stop here….. 3 am I woke up and felt really sick! I started to vomit, and it would not stop! I vomited 4 times per hour from 3 am until 6pm, so I stayed in bed all day. I also got diarrhea.
It was so bad my husband had to call a doctor to our hotel. Its cost us a fortune to get the doctor to pay a visit. He had to get me injection so I could stop vomiting. I have stomach aches as well, so this might been food posing. My husband also had diarrhea but he did not throw up. So this was a nasty experience. The doctor told us to inform you about this matter, since this can be food poising. Please see the enclosed invoice from the doctor.
So unfortunately, we had not a great anniversary in London. I enclose our invoice of the dinner we ate, since there could have been something with the food.
I hope you can look into this.
Regards
Ms Zilla & Mr Zilla
