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Ikke hold pusten.
Da jeg ble kontaktet av Social Eating House etter vårt katastrofale besøk kom de aldri tilbake til oss etterpå.
Dette var forresten "the Restaurant Manager".:rolleyes:
 
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UJU skrev:
Ikke hold pusten.
Da jeg ble kontaktet av Social Eating House etter vårt katastrofale besøk kom de aldri tilbake til oss etterpå.
Dette var forresten "the Restaurant Manager".:rolleyes:
Klikk for å utvide...

Noen som omkom under måltidet?
 
Nok et svar fra Social Eating House.
Nå begynner det nesten å bli morsomt.





From: Neil Mendoza <neilmendoza@socialeatinghouse.com>
Subject: Social Eating House
Date: 25 April 2017 at 11:10:56 GMT+2
To: "ed.zilla@mac.com" <ed.zilla@mac.com>
Cc: Emily Chan <emilychan@thesocialcompany.co.uk>





Dear Mr. and Mrs. Zilla,

Thank you for your email regarding your recent dining experience at Social Eating House. I am sorry to hear that you did not have a great experience with us and also suffered from illness and would like to look into this further.

We take such matters extremely seriously at Social Eating House and a full and comprehensive investigation will be carried out.

As part of our company health and safety responsibility and policy, our internal H&S Manager will conduct the investigation. I would be grateful if you can fill in a short form detailing the foods you consumed and other relevant information (please find attached) and return to us as soon as possible.

Investigations such as this can take a few weeks to conclude, therefore we would ask for your patience whilst we carry out the work.

Please be assured that our investigation will be thorough and concise.

If you have any other queries, please do not hesitate to contact me. Once again, thank you for bringing this to our attention.

Yours Faithfully,
Neil Mendoza


General Manager

Social Eating House
58 Poland Street
London, W1F 7NR

T: (020) 7993 0474
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Alleged food poisoning questionnaire v2.jpg
 
Her er vårt svar:


Dear Neil Mendoza

Please see the enclosed questionnaire. I also include the report from the doctor with the statement of the diagnose together with the treatment.
I also include in invoice from the doctor. Since I was not able to leave the room, we had to make the hotel call for a doctor. He came to our hotel, Saturday evening, so the cost was rather high!
I nearly was not able to fly home the next day. Luckily the doctor gave me a injection + medicine to stop the vomiting.

If you need more information, the doctor can answer more questions.

I hope to hear from you again shortly and that you can give us a compensation for both the lacking service and the illness.


Best regards

Ms Zilla
 
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Vi er fortsatt ikke i mål.





From: XXX XXX <XXXX@XXXXX.com>
Subject: Notification of illness - Social Eating House - Ms & Mr Zilla - 14.04.2017
Date: 26 April 2017 at 10:31:36 GMT+2
To: "ed.zilla@mac.com" <ed.zilla@mac.com>

Good Morning Ms Zilla,
My name is XXXXX and I am a consultant with a company called XXX Alert. We advise The Social Company on food safety and hygiene and I have been asked to conduct an investigation into your notification of illness.
I have been sent through a notification of illness form detailing the illness that you both experienced and also a copy of the report from the doctor that you sought medical advise from. However I would just like confirmation from yourselves that the information below is correct:
Date / Time: 14th April 2017 @ 7pm

No. of Guests: 2 - Ms Zilla & Mr Zilla - both guests unwell

Food Consumed: Quail & Crab salad / Seabass / rabbit loin / mixed vegetables

Onset of Symptoms: 4:30am on 15th April 2017.

Symptoms: Severe vomiting, diarrhoea, fever, stomach cramps

Duration of symptoms: 48 hours

Medical Advise Sought: Yes - advice and examination by Dr Patrick Sheehan. Report provided. No stool samples taken.
Once I have confirmation that the above details are correct I will proceed with my investigation. We will then respond to you in writing regarding the outcome of the investigation.

I look forward to hearing from you and I hope you are both feeling much better.
Kind regards and thank-you for your assistance.







XXXX XXXXX
Consultant
XXX Alert XXX
 
Her er vårt svar

From: ed Zilla <ed.zilla@crack.com>
Subject: Re: Notification of illness - Social Eating House - Ms & Mr Zilla - 14.04.2017
Date: 26 April 2017 at 11:34:58 GMT+2
To: xx xxx <xx@xxxx.com>

Dear XXX

I confirm that the information below is correct. I just want to specify that I, Ms Zilla, was vomiting 4 times by hour until the doctor came and gave me an injection to stop vomiting.
And we both had diarrhea for more than 48 hours. The correct hours for diarrhea is 72 hours.


Regards

Ms Zilla &
Ed Zilla
 
Er jo måter på hvor omfattende dette skal gjøres. Bedre å spørre om de kan kompensere dere på noen måte, eller komme med et forslag. Dette blir jo nesten mer stress enn selve opplevelsen.
 
andres skrev:
Er jo måter på hvor omfattende dette skal gjøres. Bedre å spørre om de kan kompensere dere på noen måte, eller komme med et forslag. Dette blir jo nesten mer stress enn selve opplevelsen.
Klikk for å utvide...
Er vel det de tar sikte på, å drukne gjestene i byråkrati, slik at de ikke gidder å ta kampen.
 
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Enig med deg @andres
En liten beklagelse, og et lite plaster på såret så hadde vi glemt det hele.
Men nå blir det nesten bare komisk. Godt forsikringsselskapet if har kompensert oss så det holder. Det har i alle fall forstått hva god service er for noe.
 
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